|Job Tickets - WEB|
|Theory of operation|
The Job Tickets system is a system where you can define webforms using Agent WEB and submit data posted on the webform to the tracking database. The JobTicket trigger of Agent can then start a workflow whenever a ticket has been submitted and read the data submitted on the form using the JobTicket plugin.
When you configure a ticket using Agent WEB you can configure the following:
When Agent has finished processing a ticket, use the "Close Ticket" option of the "JobTicket" plugin to remove the submitted ticket and signal the webform on Agent WEB that the ticket has been processed.
Typically the Job Ticket system can be used as follows :
- create a Job
Ticket using "Ticket Management" on the "Admin"
page of Agent WEB (you will need to have Administrator priviliges to
- use the "Send
File" option of the "JobTicket" plugin to make a file
available on the webform on Agent WEB. Multiple files can be "send"
to the webform using this option. These files can then be downloaded
from the webform. Once a file is downloaded it will be automatically
removed from the "available files" list.
To submit a ticket to Agent: login to Agent WEB, select the ticket on the "Job Tickets" page. Enter the required data on the webform and click "Submit".
|Listbox, Dropdownlist & Checkboxlist|
and Checkboxlist variables can contain more then one value the user can
select. The configuration of these variables uses the following format:
is the text that is displayed in the listbox/dropdownlist
NOTE: when using the Dropdownlist only one item can be configured to be selected default!
It's also possible to read the item values from a database table. This table must exist in the WEB database and must be configured as follows:
is the name of the database table